Have you heard about Talkomatic? It was the first online chat system created around . Though it was limited to 5 users, it became a popular medium for real-time communication at the time.
As technology has evolved, live chat development has improved and expanded significantly - along with the customer’s growing expectations. Consumers have embraced live chat’s full potential and functionality, as they want to be able to access everything instantly. Studies suggest that more than % of customers prefer live chat or “instant messaging” before they call a company for support. Nobody want's to wait on hold any more!
It’s no wonder that speed is considered king in today’s digital world, specifically when we look at online customer support.
However, many business websites still fail to respond quickly to their customer’s requests and inquiries. Research has shown that customers wait for on average hours to get their requests answered.
This is where live chat development - becomes an essential factor in delivering a quick and convenient real-time conversations with your customers.
Address: Melbourne, VIC
Web: http://https://www.elephantintheboardroom.com.au/blog/considering-live-chat-website-development-2020